Refund and cancellation policy
How deposits, cancellations, and refunds work for payable accuracy engagements with APIGenTech.
Scope
This policy applies to professional engagements such as Accounts Payable Accuracy Reviews, vendor ledger reconciliations, invoice matching audits, month-end close support, and pre-audit payable readiness. It does not cover goods retail or software subscriptions, which we do not sell.
Deposits
Many engagements require a deposit stated in the fee estimate — commonly thirty percent of the quoted fee — to reserve fieldwork dates. The deposit is credited toward the final invoice.
Cancellation by the client
- More than ten business days before the agreed start date: deposit refunded in full, less any non-recoverable travel already booked with your written approval.
- Five to ten business days before start: fifty percent of the deposit may be retained for reserved practitioner time.
- Fewer than five business days before start, or after fieldwork has begun: deposit is non-refundable; work completed to date is invoiced at the agreed rates.
Rescheduling
One reschedule with at least five business days’ notice is usually accepted without penalty, subject to practitioner availability. Repeated reschedules may require a new deposit.
Work already started
Once file review or on-site testing has begun, fees for hours and deliverables completed are payable. Partial refunds apply only to unused prepaid amounts after deducting completed work and non-refundable third-party costs.
No-shows
If key client contacts are unavailable for a scheduled on-site day without timely notice, that day may be billed as worked and a new date quoted.
Non-refundable items
- Completed fieldwork days and issued findings memos
- Approved out-of-pocket travel and document reproduction costs
- Deposits inside the short-notice window described above
Refund process and timing
Send refund requests to hello@apigentech.digital with your engagement reference. Approved refunds are processed within fourteen business days to the original payment method where possible.
Quality concerns
If you believe deliverables materially miss the written scope, contact us within ten business days of delivery. We will discuss remediation or, where appropriate, a partial fee adjustment. Statutory audit opinions are outside our scope and are not a basis for refund of payable accuracy work.
Contact
Refund and cancellation questions: hello@apigentech.digital, +886423595826, office No.13,KungYeh31thRd.IndustrialZoneTaichungTaiwan(China).